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Help Center

Frequently asked questions

How does MedWatch measure Blood Pressure?

Med-Watch measures health data like heart rate, Blood Pressure through (PTT)also known as Pulse Transit Time via optical heart rate sensor at the back.

Pulse Transit Time detects the time it takes for a pulse to travel from the heart to the wrist. Based on which it shows the blood pressure readings. If the blood pressure is high, the pulse transit time is faster and if the blood pressure is low, the pulse transit time is slow.

It is also recommended to stop the blood circulation for a while with a strap or cuff to measure the blood pressure accurately. This allows the force required by the heart to pump blood around the body.

Q) How to charge the Watch?

A) For model "Basic": You don't need a Charger - I'ts so easy to charge! Pull of the strap, plug it on your Computer,Laptop or any USB port and that's it. Important! Please try to charge it from both directions.

For model "Premium" and "Waterproof": Charger is included.

How do I connect the Med-Watch with my phone?

  1. Download the "DaFit" or "HiWatch" App for MedWatch Pro.
  2. Download the App "FitPro" for MedWatch Basic.
  3. Download the App "DaFit" for MedWatch Waterproof. All Apps are free and working with (Android | iOS)
  4. Turn on Bluetooth on your phone
  5. Open the App
  6. Go to “Device”
  7. Tap “Add a New Device”
  8. Tap “Select Device”
  9. Wait for the Med-Watch to be discovered
  10. Connect to Watch
  11. Accept Pairing request (Choose “Pair”)

Q) How long is the band? For which wrist size does it suit?

A) The band has a lenght of 22cm / 8.66 inches and fits to most small and big wrists due the individuell setting.

Q) Is it compatible with my phone?

A) We support Android and Iphones, but not HUAWEI.

Q) Do I need a phone?

A) You can use the watch on it's own, but the features will be limited. To be able to use the watch to it's full potential, link it with your Smartphone.

For MedWatch "Basic" you need a Smartphone to use it.

Is the Charger included?

YES, the charger for Med-Watch Pro and Med-Watch Waterproof is included.

You can also buy a seperate charger for Med-Watch Pro here: Charger for Med-Watch Pro

Q) What's your application called?

A) Our apps are free and you can find it on any smartphone.

  1. Download the "DaFit" or "HiWatch" App for MedWatch Pro.
  2. Download the App "FitPro" for MedWatch Basic.
  3. Download the App "DaFit" for MedWatch Waterproof. All Apps are free and working with (Android | iOS)

 

Q) Is it waterproof?

A) You can wash your hands or wear it in the rain. However, avoid sauna, hot water bath and ocean water.

If you looking for a 100% Waterproof watch, please check our MedWatch "Waterproof":

https://med-watches.com/products/blood-pressure-watch-2-0

Q) Can I make calls with the watch?

A) The watch shows calls and messages notifications, but you can't call with the watch.

Do you have to pay monthly charges?

NO, We don't charge for the watch or not even for the app any monthly fees. 

Q) How big is the screen?

A) The screen of MedWatch "Waterproof" is 1.69 inches

The screen of MedWatch "Pro" is 1.68 inches

The screen of MedWatch "Basic" is 1.4 inches

Q) How does the alarm work? Does it vibrate?

A) Yes, it will vibrate when time’s up. 

Where are you located?

We are located in beautiful New Jersey. Come over and say "Hi" :)

How Do I Set Up The Time On My MedWatch?

To set up the time on your MedWatch, you only need to sync the watch with your phone. Once the watch is synced, the time will automatically update on the watch.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@yourstorename.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

We send our orders from our US Warehouse in New Jersey🇺🇸

US Shipping Time Blood Pressure Watch "Basic" and "Pro"2-5 Days

US Shipping Time of Blood Pressure Watch "Waterproof" takes due high Demand 5-15 Days 

All orders are shipped within 48 hours and you will receive the tracking code via mail as soon as the order is shipped.

What countries do you ship to?

We ship to most countries in the world.

How much is shipping?

We provide free shipping WORLDWIDE

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

All orders are shipped within 48 hours and you will receive the tracking code via mail as soon as the order is shipped.

Returns

Q) If the watch has a problem can i exchange it?

A) Sure we have a 15 Days Exchange Guarantee

If your Med-Watch doesn't work as expected, send us a message with a short video showing the issue of the item to: info@med-watches.com. We send you a new one for FREE!

You can also purchase a enhanced 3-Year Warranty on our website. Click here: Med-Watch Warranty

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