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Help Center

Frequently asked questions

Q) How to charge the Watch?

A) For model "Basic": You don't need a Charger - I'ts so easy to charge! Pull of the strap, plug it on your Computer,Laptop or any USB port and that's it.

For model "Premium" and "Outdoor": Charger is included.

How do I connect the Med-Watch with my phone?

  1. Download the DaFit or FitPro App (Android | iOS)
  2. Turn on Bluetooth on your phone
  3. Open the App
  4. Go to “Device”
  5. Tap “Add a New Device”
  6. Tap “Select Device”
  7. Wait for the Med-Watch to be discovered
  8. Connect to Watch
  9. Accept Pairing request (Choose “Pair”)

Q) How long is the band? For which wrist size does it suit?

A) The band has a lenght of 22cm / 8.66 inches

Q) Is it compatible with my phone?

A) We support all phones except HUAWEI

Q) Do I need a phone?

A) No - you can use the watch on it's own, but the features will be limited. To be able to use the watch to it's full potential, link it with your Smartphone.

Q) What's your application called?

A) Our apps are called "Da Fit" and "FitPro" you can find it on any smartphone and it's FREE.

 

Q) Is it waterproof?

A) Yes! You can wash your hands and take a shower with it no problems. However, avoid sauna, hot water bath and ocean water.

Q) Can I make calls with the watch?

A) The watch shows calls and messages notifications, but you can't call with the watch.

Q) How big is the screen?

A) The screen is 1.4 inches

Q) How does the alarm work? Does it vibrate?

A) Yes, it will vibrate when time’s up. 

Where are you located?

We are located in beautiful New Jersey. Come over and say "Hi" :)

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@yourstorename.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within 2-5 Days. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most countries in the world.

How much is shipping?

We provide free shipping WORLDWIDE

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

Q) If the watch has a problem can i exchange it?

A) Sure we have a 30 Days Exchange Guarantee

If your Med-Watch doesn't work as expected, send us a message with a short video showing the issue of the item to: info@med-watches.com. We send you a new one for FREE!

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