Save 10% with Code: Life 10 at checkout

Help Center

Frequently asked questions

Q) How to charge the Watch?

A) For model "Basic": You don't need a Charger - I'ts so easy to charge! Pull of the strap, plug it on your Computer,Laptop or any USB port and that's it. Important! Please try to charge it from both directions.

For model "Premium" and "Waterproof": Charger is included.

How do I connect the Med-Watch with my phone?

  1. Download the "DaFit" or "HiWatch" App for MedWatch Pro.
  2. Download the App "FitPro" for MedWatch Basic.
  3. Download the App "DaFit" for MedWatch Waterproof. All Apps are free and working with (Android | iOS)
  4. Turn on Bluetooth on your phone
  5. Open the App
  6. Go to “Device”
  7. Tap “Add a New Device”
  8. Tap “Select Device”
  9. Wait for the Med-Watch to be discovered
  10. Connect to Watch
  11. Accept Pairing request (Choose “Pair”)

Q) How long is the band? For which wrist size does it suit?

A) The band has a lenght of 22cm / 8.66 inches and fits to most small and big wrists due the individuell setting.

Q) Is it compatible with my phone?

A) We support Android and Iphones, but not HUAWEI.

Q) Do I need a phone?

A) You can use the watch on it's own, but the features will be limited. To be able to use the watch to it's full potential, link it with your Smartphone.

For MedWatch "Basic" you need a Smartphone to use it.

How does MedWatch measure Blood Pressure?

MedWatch uses Pulse transit time technology (PTT). It provides a basis for ubiquitous blood pressure (BP) monitoring. PTT is the time delay for the pressure wave to travel between two arterial sites and can be estimated simply from the relative timing between proximal and distal arterial waveforms.

The faster that pulse transit time is, the more the vessels are tightening — that's what's making the pulse travel faster. Optical sensors also check if vessels are tightening or widening. An algorithm then uses those two bits of information, along with heart rate, to estimate blood pressure.

Q) What's your application called?

A) Our apps are free and you can find it on any smartphone.

  1. Download the "DaFit" or "HiWatch" App for MedWatch Pro.
  2. Download the App "FitPro" for MedWatch Basic.
  3. Download the App "DaFit" for MedWatch Waterproof. All Apps are free and working with (Android | iOS)

 

Q) Is it waterproof?

A) You can wash your hands or wear it in the rain. However, avoid sauna, hot water bath and ocean water.

If you looking for a 100% Waterproof watch, please check our MedWatch "Waterproof":

https://med-watches.com/products/blood-pressure-watch-2-0

Q) Can I make calls with the watch?

A) The watch shows calls and messages notifications, but you can't call with the watch.

Q) How big is the screen?

A) The screen of MedWatch "Waterproof" is 1.69 inches

The screen of MedWatch "Pro" is 1.68 inches

The screen of MedWatch "Basic" is 1.4 inches

Q) How does the alarm work? Does it vibrate?

A) Yes, it will vibrate when time’s up. 

Where are you located?

We are located in beautiful New Jersey. Come over and say "Hi" :)

How Do I Set Up The Time On My MedWatch?

To set up the time on your MedWatch, you only need to sync the watch with your phone. Once the watch is synced, the time will automatically update on the watch.

Ordering and delivery

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@yourstorename.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

We send our orders from our US Warehouse in New Jersey🇺🇸

US Shipping Time Blood Pressure Watch "Basic" and "Pro"2-5 Days

US Shipping Time of Blood Pressure Watch "Waterproof" takes due high Demand 5-15 Days 

All orders are shipped within 48 hours and you will receive the tracking code via mail as soon as the order is shipped.

What countries do you ship to?

We ship to most countries in the world.

How much is shipping?

We provide free shipping WORLDWIDE

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

All orders are shipped within 48 hours and you will receive the tracking code via mail as soon as the order is shipped.

Returns

Q) If the watch has a problem can i exchange it?

A) Sure we have a 30 Days Exchange Guarantee

If your Med-Watch doesn't work as expected, send us a message with a short video showing the issue of the item to: info@med-watches.com. We send you a new one for FREE!

Loved by our Customers 2800+ Reviews
100% Exchange Guarantee
FREE FAST Shipping
24/7 Support
Contact us